Shipping and Returns Policy
This Shipping and Returns Policy applies to all purchases made on blousenybv.com from Kai Yip Limited. By placing an order, you acknowledge and agree to the terms outlined in this document. This policy is part of our Terms of Service.
Shipping Policy
Orders are processed after payment verification. Processing times vary based on order volume and are not guaranteed. Once your order is dispatched, the shipping timeline is determined by the carrier and the destination address. We do not promise specific delivery dates. Tracking information is provided when your order leaves our facility. We reserve the right to split orders into multiple shipments. Any customs duties, import taxes, or additional fees imposed by the destination country are the sole responsibility of the buyer. We do not ship to addresses that cannot be verified. If a shipment is returned to us due to an incorrect address or refusal to accept delivery, the buyer is responsible for any additional shipping costs. We are not responsible for lost or stolen packages after the carrier confirms delivery.
Return Policy
You may return eligible items within 14 days of receipt for a refund. This is a strict no-reason return policy. The 14-day period begins on the date the carrier marks the item as delivered. To be eligible, items must be unused, in their original packaging, and with all original tags attached. Items that are worn, washed, altered, damaged by the buyer, or missing tags are not eligible for return. This policy applies to all clothing items sold on blousenybv.com.
The buyer bears all return shipping costs. We do not provide prepaid return labels. We do not reimburse return shipping fees. Original shipping costs are non-refundable. You must arrange and pay for the return shipment through a carrier of your choice. We are not responsible for items lost or damaged during return transit. Return authorization is required before shipping any item back.
Return Authorization
You must obtain a return authorization from Kai Yip Limited before returning any item. To request a return authorization, contact us at [email protected] within 14 days of receipt. Provide your order number and the reason for return. We will respond with a return authorization and further instructions. Returns sent without a return authorization will be refused and returned to the sender at the sender’s expense.
Refund Process and Timeline
After we receive your returned item, we will inspect it to verify that it meets the eligibility conditions. If the return is approved, we will process a refund to the original payment method. Refunds are only issued to the original payment method. We do not offer store credit or cash refunds. The refund arrival time is at least 14 days from the date we receive the returned item. This period allows for inspection, processing, and bank transfer times.
For PayPal refunds, the refund arrival time is at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, we comply with the local law, and the PayPal refund may take up to 30 days. We are not responsible for delays caused by PayPal or your financial institution.
Return Process
Follow these steps to return an item:
1. Contact Kai Yip Limited at [email protected] within 14 days of receiving your order to request a return authorization. Provide your order number and the reason for return.
2. Wait for our return authorization response. Do not ship the item before receiving authorization.
3. Pack the item securely in its original packaging with all tags attached. Include a copy of the return authorization in the package.
4. Ship the item to the following address: The recipient must be Kai Yip Limited, the contact phone is +852 5422 3361, and the specific return address is Ping Tin Shopping Centre, 23 On Tin Street, Lam Tin.
5. Pay for the return shipping costs. We do not reimburse return shipping fees.
6. Send us the tracking number for the return shipment at [email protected].
7. Wait for our inspection and refund processing. Refunds are issued within the timelines stated above.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. To submit a claim, contact us at [email protected] with your order number and clear photographs of the damage or defect. Claims submitted after 7 days will not be accepted. If your claim is approved, you must still bear the return shipping costs. We will provide instructions for the return. We may require the item to be returned for inspection before issuing a refund or replacement.
Non-Returnable Conditions
Items must be unused and in original packaging. We do not accept returns for items that have been worn, washed, altered, or damaged by the buyer. Items without original tags attached are not eligible for return. Items that have been used for any purpose beyond trying on are not eligible. This policy applies to all products sold on blousenybv.com.
Contact Information
For any questions about shipping or returns, contact Kai Yip Limited at [email protected] or call +852 5422 3361. Our mailing address is Ping Tin Shopping Centre, 23 On Tin Street, Lam Tin.